Question: 01
Which one of the following is not the function of Personnel Management?

    a.     Procurement of the right kind and number of persons.
    b.     Training and development of employees.
    c.     Integration of the interests of the personnel with that of the enterprise.
    d.     Management of customer requirements

Question: 02
Which of the following is incorrect?

    a.     Because errors creep in more easily when decisions are made on the basis of subjective judgment or past experience, using Operations Research Techniques improves the likelihood of a good decision.
    b.     Operations Research Techniques make it possible to break down a complex large-scale problem into smaller parts that can be more easily diagnosed and manipulated.
    c.     Operations Research Techniques permit experimentation to take place without interfering with actual operations.
    d.     Operations Research Techniques can be effectively applied in many situations where the underlying variables cannot be quantified, e.g. situations involving human qualities and interpersonal relations.

Question: 03
If a company's productivity is rising, it means ------------ ?

    a.     costs are rising at a faster rate than output.
    b.     output is rising at a faster rate than costs.
    c.     output and costs are increasing at the same rate.
    d.     output and costs are decreasing at the same rate.

Question: 04
A tool for evaluating organizational performance across the full range of a business is known as a 'balanced ________'?

    a.     scorecard.
    b.     ledger.
    c.     matrix.
    d.     healthcheck.

Question: 05
Jack Smith was reviewing the performance of his employees and was trying to decide which of them could profit the most from some additional managerial involvement. Listed below are the four employees he is considering. Everything else being equal, which of the following employees will benefit from the additional managerial involvement as a result of his/her performance being most appreciated?

    a.     Johnson, who has successfully worked independently for several years.
    b.     Marko, who has recently been assigned a highly-challenging, but relatively-unstructured task.
    c.     Baker, who has been employed with the firm in a variety of related positions for nearly fifteen years.
    d.     Louis, who recently received recognition for outstanding service.

Question: 06
Which motivation strategy is characterized by a high emphasis on performance and a low emphasis on satisfaction?

    a.     Indulging
    b.     Imposing
    c.     Integrating
    d.     Ignoring

Question: 07
According to the Myers-Briggs classification of personality types, the opposite of 'perception' is---------------?

    a.     judgment
    b.     intuition
    c.     sensing
    d.     feeling
    e.     thinking

Question: 08
Which of the following reveals whether or not a company is earning a profit?��

    a.     Income statement
    b.     Statement of cash reconciliation
    c.     Balance statement
    d.     Statement of cash flows
    e.     Statement of owners' equity

Question: 09
Which of the following are incorrect?

1.Policies are established after a thorough study and analysis of work. Procedures are often established without any study and analysis.
2.Policies help us in fulfilling the objectives of the enterprise. Procedures show us the way to implement policies.
3.Policies are specific and lay down the sequence of definite acts. Procedures are generally broad and allow some discretion.
4.Policies are general guides to both thinking and action of people at higher levels. Procedures are general guides to action only, usually at lower levels.

    a.     1 and 2
    b.     1 and 3
    c.     2 and 3
    d.     2 and 4
    e.     3 and 4
    f.     1 and 4

Question: 10
Computers have helped immensely in the design and development of products for the manufacturing sector. With reference to this statement, which computer-related technology supports the above statement?

    a.     CAD
    b.     CAM
    c.     Decision Tree Analysis
    d.     Artificial Intelligence
    e.     CAP

Question: 11
What does the term 'Unity of Control' stand for under Principles of Organizing?

    a.     That there should be a limit to the number of persons that can be supervised effectively by one boss.
    b.     That each subordinate should have only one superior whose orders he has to obey.
    c.     That the line of authority from the chief executive at the top to the first line supervisor at the bottom must be clearly defined.
    d.     That the activities of the enterprise should be divided according to functions and assigned to persons according to their specialization.

Question: 12
Which of the following represents the implementation of a 'Just-in-Time' production approach?

    a.     The installation of a new computer system.
    b.     Receiving materials as and when they are required for production.
    c.     Having a large supply of materials ready to be processed.
    d.     Implementing process controls to improve quality.
    e.     Introducing monitoring tools to assess efficiency

Question: 13
Which of the following are not legitimate risk management options?


    a.     1 and 4
    b.     2 and 3
    c.     5 and 6
    d.     2 and 5
    e.     1 and 6
    f.     3 and 4

Question: 14
Which of the following constitutes a fixed asset in a business?

    a.     Creditors
    b.     Debtors
    c.     Stock
    d.     Fixtures and fittings

Question: 15
If a subordinate is having difficulty carrying out a delegated task, what should a manager do?

    a.     Take over the task for the employee so he or she will not become demoralized.
    b.     Be available as a role model and resource in identifying alternative solutions.
    c.     Give the employee a written warning.
    d.     Give the employee a second delegated task so he or she has another opportunity to prove his worth.

Question: 16
Budgetary control systems involve ______________?

    a.     Estimation of control
    b.     Setting of targets
    c.     Monitoring of performance
    d.     Preparation of budgets

Question: 17
Which of the following is not included in calculating working capital?

    a.     Stock of work in progress
    b.     Plant
    c.     Debtors
    d.     Creditors

Question: 18
There are some important measures which a company can use to determine the effects of training. Which of the following is not one of them?

    a.     Production
    b.     Changes in specific results, such as turnover
    c.     Job applications
    d.     Profit of the company
    e.     Overall growth

Question: 19
Which term refers to an activity or a series of activities that transform inputs into outputs?

    a.     Process
    b.     Policy
    c.     Practice
    d.     Paradigm
    e.     95TH2NGXE3JQ

Question: 20
Which of the following is generally an inappropriate reason for delegation?

    a.     It relieves the manager of his/her heavy workload.
    b.     It frees the manager to address more complex, higher-level needs.
    c.     Someone else is better qualified to do the task that needs to be done.
    d.     It helps create a formal organizational structure.

Question: 21
Which of the following is an external source of recruitment?

    a.     Promotion from within
    b.     Transfer of employees
    c.     Unsolicited applicants
    d.     Staff returning from maternity leave

Question: 22
Which of the following is correctly ordered as a Management Process?

    a.     Staffing, Planning, Organizing, Directing, Co-ordinating, Controlling
    b.     Planning, Staffing, Organizing, Directing, Co-ordinating, Controlling
    c.     Planning, Organizing, Staffing, Directing, Co-ordinating, Controlling
    d.     Planning, Organizing, Staffing, Directing, Controlling, Co-ordinating

Question: 23
Self-regulation, one of the characteristics of an effective leader, is defined as the ability to -----?

    a.     understand one's own reactions and the effect of one's behavior on other team members.
    b.     control oneself and to reflect in complex situations.
    c.     maintain an ongoing commitment to a goal in often turbulent and chaotic times.
    d.     understand the complexities of other people's situations.
    e.     maintain teamwork in situations where uncertainty can isolate and drive people apart.

Question: 24
In decentralization, subordinates -----------------?

    a.     enjoy significant powers
    b.     are permitted limited powers
    c.     Do not get any powers
    d.     work unsupervised
    e.     are no longer managed

Question: 25
According to the team roles identified by Belbin, a 'plant' is someone who is-------------?

    a.     highly-specialized
    b.     good at turning ideas into action
    c.     creative and unorthodox
    d.     adept at handling inter-personal relationships

Question: 26
Which term refers to an internal framework for ensuring that an organization behaves responsibly?

    a.     Performance monitoring
    b.     Governance
    c.     Strategy
    d.     Watchdog
    e.     Stakeholder

Question: 27
Which of the following can be used as a term for Supervisor?

    a.     Area manager
    b.     Specialty manager
    c.     Front-line manager
    d.     Technical manager

Question: 28
Which of the following would help a company manufacture products to the standard required by the customer?

    a.     Performance appraisal
    b.     Stock control
    c.     Quality control
    d.     Strategic planning approach

Question: 29
Which of the following types of costs is not typically 'variable':

    a.     Cost of raw materials
    b.     Cost of marketing
    c.     Cost of lighting
    d.     Cost of transportation

Question: 30
'Span of Control' relates to the ------------?

    a.     division of responsibility
    b.     delegation of authority
    c.     number of persons to be supervised
    d.     the physical area managed by a person

Question: 31
Which of the following statements is not likely to characterize a planning approach to strategy development?

    a.     Strategies are the outcome of rational, sequential, and methodical practices
    b.     Definite and precise objectives are set
    c.     Strategies are developed by negotiation and bargaining between interest groups
    d.     Defined procedures for the implementation and achievement of strategic objectives are developed
    e.     None of the above

Question: 32
According to Bruce Tuckman's model of group development, which is the second stage through which a team passes�?

    a.     Storming
    b.     Forming
    c.     Performing
    d.     Norming

Question: 33
If a manager is attempting to establish motivational goals for his employees, which of the following should he do?

    a.     Involve subordinates in the goal-setting process
    b.     Set goals that are stated in very general terms
    c.     Set conflicting goals so employees can accomplish one goal or another as they choose
    d.     Set goals that are easy to achieve

Question: 34
Which of the following is a current liability of a business?

    a.     Cash
    b.     Debtors
    c.     Bank overdraft
    d.     Work in progress

Question: 35
Selling stock not actually owned in the expectation that the price will fall is known as-----------------------?

    a.     going long
    b.     flotation
    c.     short-selling
    d.     divestment

Question: 36
Which of the following is not a feature of a good organizational structure?

    a.     Clear line of authority
    b.     Adequate delegation of authority
    c.     Proper span of control
    d.     More managerial levels
    e.     Simple and flexible structure

Question: 37
What is the main advantage of employing staff on a temporary basis?

    a.     Greater flexibility in responding to customer requirements
    b.     Improved productivity
    c.     Enhanced customer satisfaction
    d.     Lower staff turnover
    e.     643MHUZD8QXR

Question: 38
Which of the following statements is false?

    a.     Decision-making should be based on evidence.
    b.     Decision-making should take into account a range of factors.
    c.     Decision-making should involve key stakeholders.
    d.     Decision-making should be rapid.

Question: 39
If the financial year starts in January, the Fixed Budget will be prepared ------------?

    a.     a month or two earlier
    b.     in January
    c.     at the end of that year
    d.     as and when the Financial Manager decides

Question: 40
Which of the following is neither a cash in-flow nor cash out-flow?

    a.     Rents received
    b.     Payments from debtors
    c.     Payments to creditors
    d.     Mortgage repayments
    e.     Depreciation

[ You may also see the another skill test with answers>> oDesk Test Answer Total Quality Management Certification Test ]

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