You should spend about 20 minutes on this task.
You traveled by a long distance bus recently and your suitcase was damaged.
Write a letter to the bus company. In your letter:
  • Inform the bus company of when and to where you traveled.
  • Describe your suitcase and what happened to it.
  • Explain why the company should pay for a new suitcase.

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Sample Answer 1 (200 Words, 10 Sentences, 7 Paragraphs, Band 9)

Dear sir/madam,

I am writing to complain about damage that has happened to my suitcase while traveling from Edmonton to Calgary last week on April 5 using bus service of your company ‘Mapple Tree Transportation'.

Usually I prefer to carry luggage bags made of fiber or other hard materials, but unfortunately this time I picked suitcase made of soft fabric. It is a make of American Tourister, blue in color. It's rectangular shaped suitcase with wheels and telescoping handles having a top handle of black color. The bottom part of suitcase was torn down while forcefully pulling it from luggage box of the bus by your staff. What' more, to my surprise, left side wheel of suitcase was also broken into the pieces due to excessive luggage pushed into small luggage box of the bus by the staff.

Miss handling of passenger's luggage is truly a mistake of your staff. Damage to my suitcase is only happened due to inadequate management and carelessness by your staff; therefore, I request quick action in this regard and ask for full payment for the damage caused to suitcase as the suitcase is useless for me. Awaiting prompt reply from you.

Thank you in advance.

Sincerely yours,

(Source: Written by Noghan Odedra, NB: Follow the above band 9 writing structure for getting good band score)

Sample Answer 2 (195 Words, 11 Sentences, 7 Paragraphs, Band 9)

Dear Sir or Madam,

I am writing to require a compensation for the property damage, taken place at the time of the traveling by the bus of your company.

I traveled from Washington, D.C. to Boston by the bus #301 on February 21, 2007. Before the trip I passed my luggage to the driver, who helped me to place my suitcase in the luggage compartment of the bus. After arrival the driver opened this back compartment and the first thing I saw was that my new and brand-name suitcase was smashed under the pressure of the weight of the other's luggage.

My suitcase was quite firm and very beautiful in its red color and modern design. However it obviously hasn’t been designed to resist such a weight on it. I am very depressed because I can not use anymore my broken suitcase, its handle was bended and two wheels out of 4 were detached.

Since damage stated above was caused by the careless actions of your employee, I would like to require a compensation of $200, which was the original price of my suitcase. Please, deliver a cheque to the address, written above.

Faithfully yours,
Jannatur Ferdous Hena.
(NB: Follow the above band 9 writing structure for getting good band score in IELTS Exam. This Sample answer can be followed as an example of a very good answer. However, please note that this is just one example out of many possible approaches.)

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