You should spend about 20 minutes on this task.
You recently stayed in a hotel in a large city. The weather was very unusual for the time of year and the heating/ cooling system in the hotel was quite inadequate.
Write a letter to the manager of the hotel. In your letter:
  • Give details of what was wrong.
  • Explain what you had to do to overcome the problem at the time.
  • Say what action you would like the manager to take.

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear ................. ,

Sample Answer 1 (179 Words, 12 Sentences, 8 Paragraphs, Band 9)

Dear Sir,

I have just returned home after spending three nights at your hotel in Paddington. The staff were very friendly and the location was extremely convenient. However, I feel I must express my disappointment about the room.

As we all know, London is experiencing a very warm summer this year, with temperatures around 30 °C last week, which is quite unusual. As a result, it was very hot in my room on the sixth floor.

Because of the extreme heat in the room, I had to leave the windows open all night and so it was very noisy, as the hotel is on the main road and the traffic never stops in London. Consequently, I got very little sleep over the three nights.

I think it would be a good idea to install an air-conditioning system in the hotel. This could also be used as a heating system in the winter and would certainly make the rooms more comfortable. Perhaps you would consider giving me a discount if I come to your hotel again.

I look forward to hearing from you.

Yours faithfully
Walker Luise.

Sample Answer 2 (183 Words, 12 Sentences, 8 Paragraphs, Band 9)

The manager, Ibis Hotel.

Dear Sir,
I had recently stayed in Ibis Hotel, Heidelberg for about a week. Contrary to the usual, the temperatures were high on that day and unfortunately for me, the Air Conditioner of my room was not fully operational. I am writing this letter to complain about the same.

I checked in to the hotel at midnight and straightaway went to bed. However, a few minutes later after turning the Air Conditioner on, I realized that the room was not getting cooler and there was a problem with the Air Conditioner. Subsequently, I called the hotel staff to check on the problem but they were not able to fix it. Moreover, there was no other vacant room available. As a solution, I had to open the windows and rely on natural air to cool my room. I had to sleep in skimpy clothes, which I don’t prefer, to overcome the heat.

Therefore, I want you to refund 50% of my hotel charges or provide me with a free stay in a deluxe room, the next time I check in to your hotel.

Yours Truly,
John. (Written by - Ripal Vyas)

(NB: Follow the above band 9 writing structure for getting good band score in IELTS Exam. This Sample answer can be followed as an example of a very good answer. However, please note that this is just one example out of many possible approaches.)

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